Who hasn’t been on the receiving end of customer service run like this? When you have problems with your cell phone, cable, electronics, etc., how often do you get the anti-Zappos treatment? Typically companies that provide awful customer service operate in industries with high barriers to entry and a few big players, giving them a [...]
Lessons Learned: Customer Service And How To Build Our Own Zappos
August 5th, 2009 · No Comments
Tags: Music Business
Are You Even Listening?
March 11th, 2009 · No Comments
Via Dilbert.
Tags: Miscellaneous